Refund and return policy

Here we keep all the return policies. Scroll down until you find the company you are looking for. If you have any questions, we would be happy to help! We want to guarantee customer satisfaction because that is how we would want to be treated. I hope you have a wonderful rest of your day!

Company: Riverstone return policy

Customer’s Responsibility:

Using the tracking number, you can determine how many boxes should be delivered. If you have not received all your boxes within 14 days of shipment, please reach out to your authorized Riverstone dealer.

A complete inventory of all boxes needs to be done within the first 90 days of receiving boxes.

If any of the boxes are damaged in shipment, please DO NOT refuse the shipment. Be sure to take images of the damaged packages and parts. Any missing or damaged parts will be provided to within the first 90 days. Part requests can be ordered through the Riverstone Industries website: https://riverstoneindustries.com/part_order_request

DO NOT begin building the greenhouse until a complete inventory is done and you have all parts on hand.

Riverstone Industries Policy:

Riverstone Industries will ship any missing or damaged parts to a customer within the first 3 months after order shipment date.

After 3 months, the customer will be responsible to pay for parts

Company: Container Home Company

Do not take returns once building process has started. Call if order needs to be cancelled.

Company: Leisurecraft

Order Cancelation Policy

1) Up to 14 days from order entry – you can cancel the order without penalty

2) After 14 days, a $65.00 cancelation fee will apply (item #: ORDCAN)

3) Within 7 days of the ship date, the order cannot be canceled

4) For all Canadian Timber Collection products, Dealers will have 24 hours to cancel the order for the $65.00 cancelation fee (item#: ORDCAN)

Order Change Policy

1) Up to 14 days from order entry – you can edit/change the order without penalty

2) After 14 days, a $65.00 edit/change fee would apply (item#: ORDCHA) a. Examples: adding removing products, adding removing options, changing the ship to address, changing the shipping method, etc.

3) Within 7 days of the ship date, the order cannot be edited or changed

4) After the product has shipped, if the Dealer/Customer wants to change the ship to address, a $250 fee will apply (#ADDCHANGE)

5) For all Canadian Timber Collection products, Dealers will have 24 hours to change the order for the $65.00 change fee (item#: ORDCHA). After 24 hours, the order can not be changed.

Return Policy

1) Our stated return policy is: We do not accept returns a. It is very expensive to return products back across the border

2) If a product must be returned to the factory, the following will apply: a. 20% Restocking fee b. Dealer/customer will be responsible for any and all shipping costs to the factory c. Products must be returned in their original packaging and condition d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund

 Marshall Upgrades

We want you to be completely satisfied with your purchase from us. If for any reason you are not, we offer a hassle-free return policy.

Terms and Conditions:

1. You have up to 30 days from the date of purchase to initiate a return for a refund or exchange.

2. Returned items must be in their original condition, unused, and with all tags attached.

3. To initiate a return, please contact our customer service team to obtain a Return Authorization (RA) number.

4. You are responsible for the cost of return shipping.

5. Refunds will be issued to the original payment method within 3-5 business days after we receive and process the returned item.

6. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.

7. Please ensure that your return package is securely packaged to prevent damage during transit.

If you have any questions or need assistance with your return, please don't hesitate to contact us. We're here to help!

The outdoor Plus:

The Outdoor Plus Company (TOP) warranties manufacturer defects that prevent safe and correct function as follows:

Warranty periods are as follows:

Electronics, Gas Valves, & Pilot Assembly Commercial - 6 Months | Residential - 1 Year

Stainless Steel & Aluminum Pans Commercial - 1 Year | Residential - 5 Years

Burner Ring & Burner Bars Lifetime Warranty Fire

Pits/Bowls/Fireplaces/Paradise Falls/GFRC/ Powder Coat/Stainless Steel 1 Year Warranty

Self-Contained Units Commercial - 6 Months | Residential - 1 Year

LED Lighting Commercial - 6 Months | Residential - 1 Year

Torches 1 Year Warranty Canvas Covers 1 Year Warranty

Stainless Steel Covers 1 Year Warranty

Wind Guards 1 Year Warranty - Does Not Cover Cracking Copper/Corten Steel Products Natural Weathering is not warrantied

Electrodes & Spark Igniters Not Warrantied (due to lifespan)

Ready-To-Finish Products Not Warrantied (due to the unfinished nature of the product)

Custom Products Not Warrantied Ornaments & Media Not Warrantied (due to direct heat)

Product Return Policy

No returns on made-to-order goods. No returns on custom features. NO EXCEPTIONS. If a product is delivered incorrectly, it is the recipients responsibility to notify TOP within 48 hours. TOP is not responsible for incorrect or damaged packages and shipments 48 hours after they have been received.

Product Testing Program If you believe a unit or component you received is defective, The Outdoor Plus will gladly test any component at TOP’s facility. TOP will cover shipping back to you. Defective If a product is found to be defective, The Outdoor Plus will repair or replace the item at their discretion. TOP will absorb all costs of outgoing frieght and replacement costs if product is in warranty. Non-Defective If the product is found to be non-defective it will be returned to the customer - no credit will be given. TOP Error If a return is needed due to a mistake on TOP’s part, we will issue an RMA and Return Services Label. When products are received at TOP, credit will be issued for the products and the outgoing freight on the original invoice. Customer Error If an RMA is asked for and covers current new products in the original package, we will authorize the return. The customer is responsible for the return shipping. When products are received we will issue credit for the original customer cost minus a 25% restocking charge. Custom Orders DO NOT APPLY Freight Policy All orders will be shipped FOB Ontario, California, with a standard shipping carrier selected by TOP, unless customer specifically requests their own carrier and account. A Freight quote may be requested in advance. TOP works diligently with standard carriers to achieve the best discounts available. PRODUCT WARRANTY support@theoutdoorplus.com theoutdoorplus.com (909) 460-5579 • This commences from the date of original sale/shipment from The Outdoor Plus. • The warranty on parts and in-house labor will apply only to claims presented to us by TOP’s original customer and is in lieu of all other warranties expressed or implied. • The defective product must be sent back to TOP with a Return Merchandise Authorization (RMA) issued by TOP for that specific product which states the nature of the defect or warranty claim. The original purchase information will be required. • Product to be returned should be packed carefully. The Outdoor Plus is not responsible for shipping damage on returned items. • RMA’s are only valid for 30 days which states the nature of the defect or warranty claim after the expiration date. • The RMA number must be indicated on the outside of the return package and a copy of the RMA should be placed in the package with product. • TOP is not responsible for damaged caused by overheating, modification, abuse, improper storage, installation, or maintenance. • TOP is not responsible for surface level rust on stainless steel products. • TOP is not responsible for the actions of third partys, including negligence of the installer. • Any labor involving installation or maintenance with the unit is not covered. • This warranty excludes claims for incidental or consequential damage and indirect collateral expenses arising from product defects or warranty recovery. Product manufactured by TOP inclding cLCus, UL, or CSA Certified models, cannot be altered or modified in any way. • The Outdoor Plus strongly advises the use of a Stainless Steel Cover or Canvas Cover to protect your Fire Pit or Bowl from harsh weather. Keeping your feature covered when not in use extends its lifespan. Remove the cover before operating to avoid voiding the warranty. • The Outdoor Plus Company is not liable for damages caused by any third-party moving companies. Customers are advised to ensure their chosen movers are careful and insured. • The Outdoor Plus is not liable for any damages or failures arising from the installation of our Ignitions on a third-party’s product. All ignition types must be installed with The Outdoor Plus product. • The Outdoor Plus is not liable for any damages or malfunctions resulting from the use of third-party

Survive A Storm



Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@survive-a-storm.com.